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Charity Care Management Software | Charity Management Software

Home Products Charity Care Management Software | Charity Management Software

Charity Care – The Challenges and Opportunities Ahead

“Charity Care” refers to free or discounted health care services provided to persons who meet a health care organization’s (HCO’s) criteria for such financial assistance.

Key benefits of Bridgestone’s Charity Care system include:
  • Charity Care is a web based solution that enables your staff to work together to implement and manage your charity care program. Web-CC can be fully utilized from any computer with Internet access.
  • The program includes flexible back-end reporting, including detailed activity reports and summary graphs. Reports can be indispensable aids to the fulfillment of municipal, state or IRS audit requirements.
  • The system streamlines the ongoing flow of Charity Care in your organization, ensuring your organization’s specific documentation and income requirements are met for Charity Care recipients. It also helps to expedite the processing of charity care decisions with status tracking on all cases, i.e. “waiting for documentation”, “approval pending”, or “approved”.
  • Helps to reduce the number of persons your organization ends up sending to debt collection agencies.
  • Automatically calculates charity write-off amount based on income level. For approved cases, produces charity write-off follow-up letters in English or Spanish.
  • Helps assure best possible use of your organization’s limited charity care resources. Our Charity Care application can be easily configured to mesh with your current Charity Care program requirements and will change with your organization’s needs as your charity care programs continue to evolve in the future.

Non-profit HCO’s have a special obligation to provide charity based care because, as charitable organizations, they receive valuable federal, state and local tax exemptions. In exchange for these valuable tax exemptions, non-profit HCO’s are expected to provide a reasonable amount of charity based care.
Recent sweeping healthcare legislation demands more accountability for Charity Care related activities especially as it relates to maintaining an organization’s non-profit tax status. For example, the IRS is now required to review the tax exempt status of each U.S. Hospital every three years. Such IRS reviews are normally pursuant to IRS form 990 and will include a review of an organization’s Charity Care related activities. Unfavorable review findings in this area can result in the loss of an organization’s non-profit tax status or other types of penalties. Additionally, loss of IRS non-profit tax status can then often lead to loss of local property tax exemptions and other similar problems.
Many of the new charity care related regulations are similar to laws that have already existed since 2006 in Illinois. This helpful article discusses some of the new charity care related laws and provides some interesting history on the origins of the new laws.
Under the new health-reform laws, nonprofit hospitals must have written and widely publicized financial-assistance policies that specify eligibility criteria. The law also prohibits hospitals from taking “extraordinary” actions to collect patient debts before making a “reasonable effort” to determine whether patients are eligible for financial assistance.
In our experience, most organizations do not have the specialized computer applications and procedures in place and ready to use for this increased need to document and better control their charity care activities.

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